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Groundbreaking Electric Stringed Instruments

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Parts and Technical Support

For Priority Assistance, kindly use the form below for your Parts or Technical Support request. This will help to ensure that the NS Technical Support Team has the necessary information to assist you accurately and promptly. We thank you for your cooperation.

If you have an informational request, please visit our FAQ page, or contact us at info@nedsteinberger.com.

If you have not previously registered your NS instrument, please also do this when you have a moment. Here is the link to the registration form : instrument registration form. Registering helps us keep track of your support needs.

"*" indicates required fields

1Instrument Information
2Support Request
3Contact Information

Product Details

4 or 5 Strings?*
4, 5, or 6 Strings*
5 or 6 Strings*
Fretted/Fretless*
Was the instrument purchased new, and are you the original owner?*
Approximate date of purchase
Please list the dealer your purchased from, or the private seller if you purchased your instrument or accessory second-hand.
If your instrument or accessory has a serial number, please list it here.
If you registered your NS instrument online after purchase, please enter your registration number here. (We can look it up for you if you registered but don't have it.)

Support Request

So that we can help you most efficiently and correctly, please give us a complete, detailed description of the problem you are having.
We appreciate if you can send photos or videos to help us understand your support request. You can attach up to three files here. You can also paste URLs into the text box below for links from Dropbox/Drive, Google/Apple photos, WeTransfer, etc.
Accepted file types: jpg, png, tif, heic, jpeg, webp, Max. file size: 2 MB.
Accepted file types: jpg, png, tif, heic, jpeg, webp, Max. file size: 2 MB.
Accepted file types: jpg, png, tif, heic, jpeg, webp, Max. file size: 2 MB.
Such as: Dropbox, WeTransfer, Apple/Google Photos

Contact Information

Please provide contact details so we can reach you to discuss your issue.
Name*
Shipping Address*
We will contact you initially through email to ensure that there is a record of this support request
This field is for validation purposes and should be left unchanged.

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